The frustration of businesses that had to close in-store shopping when Toronto went into the “Grey-lockdown zone”, while their competitor big box stores remained open, is completely understandable. Premier Ford rationalized that it would be difficult for these big stores to close their toy departments and only sell groceries. While I completely disagree with the Premier (room dividers were invented centuries ago) and agree with businesses that were forced to close that there is an unfairness to these measures, the key problem is that we still haven’t flattened the curve.
Let’s face reality, at the beginning of the pandemic we had a contact tracing system in Ontario that relied on fax machines and manual entry. The new system is better, but we are way behind Korea and Taiwan who have taken contact tracing to a state of the art. This means until a significant amount of our population has been vaccinated our best remedy is asking businesses to close their doors to save lives and protect public health.
Recently, Canadian Appliance Source (CAS) wanted to remain open to customers shopping at their stores, but lost a decision, in part because the judge correctly noted that they are not a hardware store and therefore not exempt from the lockdown. Below is an insightful statement from this case:
Cdn Appliance made forceful arguments that as an appliance supplier, it is an essential service business; visualize: who’s to say that during a pandemic that a washing machine that cleans clothes or a refrigerator that preserves food is less essential than a hammer? https://www.canlii.org/en/on/onsc/doc/2020/2020onsc7665/2020onsc7665.html
Last spring, during the height of the first wave our washer-dryer unit broke down and the repair person said it was cheaper to buy a new one. I called CAS and fortunately was able to order a new unit and have it installed in just a couple of days. CAS is right in saying that an appliance is no less essential than hardware. Having a working washer-dryer unit means we can stay home, not go out to the laundromat, and thus avoid potential exposure to the virus. It is not ideal to buy online or over the phone. Certainly, I would have liked to have seen the unit in person first, but these certainly aren’t ideal times. The court case exposed the contradictions in the recent “lockdown”. However, since hammers and washing machines can both be bought over the phone or online, shouldn’t hardware stores close their doors too?
This second wave is worse than the first one. So we have to ask ourselves if a business can sell their products and services over the phone or online then maybe that business must be closed to in-store shopping during this second surge. The big-box stores have the IT infrastructure to sell by phone and online. They also have the means to afford a temporary closure of their stores. Big box stores must close their doors too.